Refund policy

RETURNS AND EXCHANGES

All Chola products are made to order. Once an order is placed, it cannot be cancelled, returned, or exchanged unless the product received is incorrect or has a genuine quality or manufacturing issue. 

We endeavour to ensure that every purchase on our website is seamless. We also take great care in ensuring smooth delivery of our products to your doorstep. If you are not happy with your purchase, you can return or exchange the items bought.

Your purchase is eligible for free return or exchange if it meets the following conditions:

1. An incorrect product has been shipped to you, that is, the product does not match the item in the order confirmation email.

2. If the product you received has a genuine quality or manufacturing issue.

Your purchase is not eligible for return in case of the following:

1. We have a 7-day return policy. We reserve the right to refuse return of products that are shipped after the expiry of the 7-day grace period.

2. We will not accept return of products that are not in the same condition as you received them in.

3. We will not accept return of products that have been worn, altered, washed, or damaged in any way.

4. All products should be returned with their tags intact, and in their original, undamaged packaging.

5. End of season sale items are considered final sale, and are not eligible for return or exchange.

We will not accept requests for return or exchange of Chola products purchased on other websites, or at other retail locations.

HOW TO RETURN A PURCHASE

If you would like to return a product purchased, please write to us at shopchola@gmail.com within 3 days of delivery, with the following information:

Order Number

Delivery Address

Specify the reason for return. In case of a defective or incorrect product, please send us an image of the item.

We will look into the issue and respond to you within 48 working hours. Please ensure that the product you return is unused, unworn and the original tag is intact. Once the item dispatched from your end reaches our address, we will ship out the replacement product to you.

TERMS & CONDITIONS

We will replace a product based on availability. If we do not have the replacement product, we will be happy to offer you a credit note or a refund.

Credit notes for any returns or exchanges will be sent to your registered email address or the email address used to make the purchase.

We offer replacements, or size exchanges in case of the same product or style you have purchased.

We will not entertain requests to replace an item with a different product or style even if the price is the same.

REFUND

We will issue a refund, following a quality check, as applicable in your case, within 10-15 working days. Any refund will be made in the original method of payment. Please note that we do not refund shipping charges for original and returned products.

Chola is not responsible for delays in shipping or delivery due to forces outside of our control. Chola does not assume responsibility for a refund or compensation in the event of a package being lost, stolen or mishandled.

All our products are checked for quality control before they are shipped out to you. Should you receive any item that is not in the perfect condition, please contact us at shopchola@gmail.com